Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions.

General Questions

Products/Services Questions

Account Questions

Technical Questions

Contact Questions

1. General Questions

What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. Returns and Exchanges

Returns Policy
If you are not completely satisfied with a Carvan Mart purchase or gift for any reason, Carvan Mart welcomes you to return new products for a full refund to your original method of payment if returned within 30 days of purchase. Please review our return & refund policy below for purchases made on carvanmart.com, purchases of Carvan Mart items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Carvan Mart. Products must be returned in new condition. Carvan Mart monitors return activity for abuse and reserves the right to limit returns or exchanges at Carvan Mart in all instances. All returns are subject to validation and approval at Carvan Mart's discretion. If a return is not approved by Carvan Mart for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.

1. Finding Products

Search for Products
Know exactly what you want? Or perhaps you're just searching for a T-Shirt? Use our comprehensive Search box of our site to find the exact product you need, or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as red jumpsuit.
Product Information
After you have found the perfect product, To find the benefits and usage tips of a product, you can check the product description located beneath the product details.
Product Availability & Out of Stock Products
Carvan Mart carries thousands of products. Occasionally, an item may be temporarily out of stock. Our stock is replenished on a weekly and sometimes a daily basis depending on the particular item. If the product says, coming soon or temporarily out of stock, come visit us again.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the Forgot password? link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

Order status & history

Tracking an Order
You can track the status of your order online at carvanmart.com. Click on Track Order at the bottom of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery.
Order Statuses:
Order Submitted - Placed Once you have placed your order on Carvan Mart and your credit card has been authorized, your order status will appear as Placed.
Order Processing - In Progress
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as In Progress. Please allow 1 - 3 business days for the order to be processed and prepared for shipment.
Order Delivery - Shipped
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as Shipped.
Order Delivery - Partially Shipped
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as Partially Shipped.

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Partially Canceled Orders

If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the minimum free shipping threshold, but part of your order was canceled by Carvan Mart, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the Email when in stock alert.

Call us

Representatives are available:

MON-FRI: 9am to 5pm
SAT-SUN: 10am to 5pm

Chat with us

contact@carvanmart.com
Representatives are available: MON-SUN: 9am - 5pm